Six adults standing shoulder-to-shoulder before a tall grid of white Japanese lanterns decorated with red and black circular symbols amid trees.

Meet the Netalico Team

We get it. You've probably worked with agencies that treated you like just another number instead of the visionary entrepreneur you are. That stops here. At Netalico, we don't just build websites — we build lasting partnerships founded on genuine collaboration, cutting-edge innovation, and yes, actually having fun while we transform your eCommerce dreams into measurable success.

Since 2013, we've been rewriting the rules of what an eCommerce partnership should look like. As a full-service eCommerce agency, we're not your typical vendors who disappear after launch. We're your strategic allies, technical advocates, and growth catalysts — think of us as the eCommerce team you always wished you had internally, but with a decade of specialized expertise you couldn't build overnight.

Every project we take on is driven by one thing: turning your business challenges into competitive advantages. Through intelligent website architecture, standout development expertise, conversion-focused design, and white-glove project management, we don't just deliver projects — we deliver transformation. Your wins are our wins, your growth is our mission, and your success story becomes part of our legacy.

Core Values that Guide Our Team

Messaging icon: two speech bubbles on stacked cards with pink accent
Collaboration

We're in it for the long haul, not a quick in-and-out project. Most of our clients stick with us for years.

Stacked rounded cards - top beige card with an outlined star and orange offset shadow
Empowerment

We'll make sure you know how to use your own website, not have to come to us to change every little thing.

Shopping cart with diagonal up-right arrow on layered tiles
Innovation

We aren’t happy with the status quo - instead we will seek for new and improved ways to enhance the eCommerce experience.

Stacked rounded-square cards with a circular checkmark and pink accent
Expertise

Our team brings our combined knowledge and specialties through mutual respect and trust to inspire you to feel confident relying on our advice.

Friendly smiley face icon on stacked rounded squares, cream top card with orange backing
Integrity

We value transparency, honesty, and accountability in all aspects of our work and relationships.

Scale Smart, Not Heavy

You started your business to build something amazing, not to become a hiring manager for every eCommerce specialty you need. You know what you don't want to hire?

  • A full-time developer to fix that one checkout bug
  • A UX designer for a three-month project
  • A project manager just to coordinate your website updates
  • An email marketing specialist for seasonal campaigns
  • A conversion expert to optimize your product pages

Instead, you want a team that plugs in seamlessly. Think of us as your eCommerce department – without the overhead, office politics, or training headaches.

We've been the behind-the-scenes growth engine for 100+ merchants who chose to scale smart instead of scale heavy. Your competitors are building internal teams. You're building strategic partnerships.

That's your competitive advantage.
 
 
 

Seven people standing and smiling in front of a colorful mural with a large face; graffiti includes the words 'LIVES MATTER'.

Enquiries Or Just To Say Hi!

We’d love to make your project come to life! Drop us a line.

Book an Intro Call

We can’t wait to hear from you and begin our collaboration. Let’s jump on a call to discuss what you need! Hopefully it’s around eCommerce work, but hey if you need to just chat about the adorable cat video you saw on Instagram, the general frustrations as a business owner, or the epic hiking trip you took the other weekend - we’re available for that too.

Book a Call

Leadership Team

Man with dark hair and beard wearing navy sweater and light-blue collared shirt aboard a boat with the ocean behind him

Mark W Lewis

FOUNDER

Mark founded Netalico after seeing too many merchants struggling with expensive internal tech teams that couldn’t deliver. He earned his MBA from The Wharton School of the University of Pennsylvania and has over 20 years of development experience at NASA, HP, and top agencies. He built Netalico to be the tech partner you wished you had internally without the overhead, training costs, or management headaches.

Smiling woman wearing a colorful headband and blue puffer jacket with braided hair standing by a rocky lakeshore.

Katherine VanLent

DIRECTOR OF OPERATIONS

Katherine acts as your dedicated operations director – keeping projects on track, budgets transparent, and communication crystal clear. As a certified PMP with 10+ years in creative leadership, she handles all the project management complexity so you can focus on running your business instead of managing contractors.

Smiling person with curly dark hair and glasses seated on a patterned couch in front of a large potted plant.

Bianca Nucaro

CUSTOMER GROWTH MANAGER

Bianca came from a entrepreneurship background, and has worked with a variety of businesses in the digital marketing space for the past 5 years. She has a strong background in B2B & B2C marketing, and enjoys helping clients use visual storytelling to convert fans into paid customers. She has experience growing countless eCommerce stores since being at Netalico and loves being able to turn a clients' dreams into reality.

Smiling young man with light red beard and blue eyes, close-up headshot outdoors with blurred trees in background.

Alasdair Plambeck

PROJECT MANAGER

Alasdair has an entrepreneurial background that spans over 15 years (much longer if you count his car-washing business at age 9!) and has seen him wearing many hats. He’s grown and managed a portfolio of successful e-commerce businesses and cofounded a community organization where he guides nature-based trips and retreats. He finds great joy in leading teams, delighting clients and bringing a vision to life.

Smiling person wearing blue wide-brim hat, maroon long-sleeve shirt and crossbody bag standing by a storefront glass door.

Camille K.

Project Manager

Camille has more than a decade of experience in leadership, operations, and sales, creating a unique blend of strategic thinking and practical execution. She is passionate about storytelling through design, leveraging creative vision to craft compelling narratives that resonate with audiences. She's known for building strong relationships and driving successful outcomes.

Smiling man with dark hair and stubble wearing a dark shirt, seated before red-leafed plants and white flowers.

Scott Goodman

Project Manager

Scott has 15+ years of experience in eCommerce and site optimization, pairing a strong creative background with a focus on simple, user-friendly experiences. He loves turning ideas into clear game plans, bringing a team-sport mindset to keep projects collaborative, organized, and moving toward the win.

Smiling woman wearing a black jacket standing in front of a large colorful dragon statue outdoors.

Lisa Pepin

SENIOR UX DESIGNER

Lisa becomes your conversion rate expert without the $120K+ salary. Having optimized UX for 50+ eCommerce companies, she knows exactly which design changes drive sales and which ones tank conversion rates. Think of her as your senior UX director – available when you need her, scalable as you grow.

Smiling woman with long dark hair, gold hoop earrings and cream top, neutral background with dried pampas grass.

Alexa Policicchio

UX DESIGN & STRATEGIST

Alexa is a designer who specializes in branding, web design, e-mail marketing, and strategic marketing solutions. She has experience in project managing creative teams and is committed to crafting holistic solutions that embrace cultural competency and drive results.

Young woman smiling on a leather couch during a podcast interview, speaking toward a boom microphone; plant in background.

Elyse Collat

eCommerce Specialist

Elyse is an eCommerce strategist and founder-turned-specialist who brings a unique skill set spanning web design, CRO, email & CRM-driven retention, and scalable growth systems. She’s worked with DTC and retail brands across fashion, wellness and lifestyle to improve site performance, increase customer lifetime value and unlock sustainable growth. When she’s not deep in Shopify or Klaviyo, you’ll likely find her out surfing in Hawai‘i, walking her golden retriever Sunny, or catching up on true-crime shows.

Bearded man wearing glasses and a blue T-shirt, looking over his shoulder with his arm raised against textured concrete wall

Norman Francis

SENIOR ECOMMERCE ENGINEER

Norman is the senior developer you can't afford to hire full-time but desperately need for complex integrations. With 10+ years across Shopify, Magento, and custom development, he handles the technical challenges that would take your internal junior dev weeks to figure out – if they even could.

Smiling woman with long dark hair leaning on arm in front of stone wall, wearing denim shirt and bangle bracelet

Sandra Durovic

ECOMMERCE ENGINEER

Sandra has vast experience in eCommerce development for clients all over the world, from Shopify to BigCommerce. She’s always been passionate about combining art and creativity with technology, and she continuously experiments with it as a front-end developer by improving UX and designing pixel-perfect interfaces. Oh, but this doesn’t mean she’s afraid to get her hands dirty by working on back-end challenges when needed.

Bald man in a black polo shirt with neutral expression, standing in front of concrete and horizontal metal beams.

Alex H.

SENIOR ECOMMERCE ENGINEER

Alex has been developing websites on php for almost 2 decades. He gradually fell in love with and started specializing in eCommerce, and now he spends most of his days in the world of Magento, WooCommerce, Shopify, BigCommerce.

Where We're Located

Stylized map of the Americas showing North America in pink and Central and South America in dark gray with pink highlights
Pacific U.S.A.
  • Oakland, Oregon
  • San Francisco, California
  • Los Angeles, California

Mountain U.S.A.
  • Durango, Colorado
Eastern U.S.A.
  • New York City, New York
  • Fairfax, Virginia
  • Raleigh, North Carolina
  • Miami, Florida
São Paulo, Brazil
Canada
  • Toronto, Ontario
  • Saint John, New Brunswick

Actually, we're truly nothing without our pets

Off-Shore Support Team

Orange tabby cat portrait, green eyes, small nose mark, wearing a collar with a round tag

Fender

Senior Cat-sultant
Black dog with amber eyes resting head on a gray fluffy round bed, wearing a patterned collar.

Zayne

Chief Nap Officer
Relaxed mixed-breed dog resting its head on a patterned black-and-cream pillow on an orange fabric couch.

Cosmo

Chief Sniffologist
Smiling black-and-white dog with one blue eye and one brown eye wearing a pink hat and sunflower bandana on a dock.

Avery

Director of Craft Services
Tortoiseshell cat with green eyes and a purple collar sitting on a desk between a laptop and a monitor showing code.

Mocha

Code Sniffer
Black cat with yellow-green eyes and a tiny tongue showing; wearing a collar with a small blue tag.

Paul

Meow Manager
Brown short-haired dog with white chest and collar tag, looking at camera; wooden sign behind reads 'The Dream'.

Cooper

Canine Consultant
Tuxedo cat with white chest sitting alert on a gray couch draped with an orange blanket, toy carrots beside it.

Panther

Product Support Specialist
Tortoiseshell cat with green eyes standing at a sunny windowsill, wearing a collar with a blue paw-print tag.

Tasha

Chief Purr-formance Officer
Golden retriever lying on its back on a couch with paws curled and head tilted toward the camera.

Sunny

Senior Treat Inspector
Border collie wearing a small woven straw sombrero, looking up on hardwood floor

Nick

Temp
Black-and-tan medium-haired dog with tan face and chest markings, looking up with mouth open on a porch near a patterned rug.

Lola

Design Supervisor
Brown and white dog on a gray plush bed, front paws holding a small pink pig toy, looking at camera with tongue out.

Shena

Boss Babe
Black-and-white dog running on dry grass, focused and lunging toward a blurred red tennis ball in the foreground.

Rocky

Director of Ball Operations
Black dog looking up at camera with open mouth and friendly expression

Reese

Branch Manager
Large black dog with gray muzzle resting on a couch, wearing a bright neon green collar and ID tag.

Lulu

Nap Room Attendant