Shopify Maintenance & Support Plans for Growing Ecommerce Brands
Ongoing Shopify Store Management from a Certified Shopify Plus Partner
Your Shopify store doesn't stop needing attention after launch. Theme updates break customizations. Apps conflict with each other after routine updates. Performance degrades as you add products, content, and integrations. Security vulnerabilities emerge. The work never ends, and ignoring it costs you revenue every single day.
Netalico's Shopify maintenance plans give you an extension of your team: a dedicated Shopify Plus partner that proactively manages your store so you can focus on growing your business. With 100+ Shopify Plus projects delivered, 10+ years of platform experience, and 85% of our clients on monthly retainers, ongoing Shopify support is what we do best.
These aren't reactive "fix it when it breaks" plans. They're proactive partnerships that prevent problems before they cost you sales and continuously improve your store's performance, conversion rates, and customer experience. From Shopify store management and security monitoring to performance optimization and new feature development, every plan includes a dedicated account manager and priority response times.
What's Included in Our Shopify Maintenance Plans
Netalico's maintenance plans are designed for Shopify and Shopify Plus stores that need ongoing expert support without hiring a full-time developer. Every plan includes a dedicated account manager, priority response times, and proactive monitoring. 85% of Netalico's clients are on monthly retainers because this is what we do best.
Essential -- $5,100/month (30 hours)
Ideal for stores that need reliable ongoing Shopify support. Includes bug fixes, theme updates, and app troubleshooting. Monthly performance monitoring with 48-hour response time for non-critical issues. Slack and email access to your dedicated team.
Core -- $7,500/month (45 hours)
Best for growing stores with regular optimization needs. Everything in Essential, plus proactive performance optimization (Core Web Vitals, page speed), A/B testing support, new feature implementation, 24-hour response time, and a monthly strategy call.
Enterprise -- $10,000/month (60 hours)
For high-volume Shopify Plus stores with complex needs. Everything in Core, plus same-day priority response for critical issues, custom integration maintenance (ERP, OMS, PIM), quarterly CRO reviews, a dedicated senior developer, and weekly strategy calls.
What Every Plan Covers
All tiers include Shopify theme updates and compatibility testing, app updates and conflict resolution, security monitoring and incident response, performance monitoring (uptime, page speed, Core Web Vitals), broken link and 404 error management, analytics and tracking verification, content updates and merchandising changes, and third-party integration monitoring (Klaviyo, shipping, payments).
Not sure which tier fits your store? Our Shopify Plus development team can assess your store's needs and recommend the right level of ongoing support. Start with a Site Speed Audit ($1,000) to understand your store's current health before committing to a plan.
"The biggest thing is they listen to us, and that’s really hard to find in a developer. We’ve been really happy with the way that they respond to us and if we have an idea, they’ll help us figure out the best ways to accomplish it in an efficient way. They also help us turn our ideas into something that’s more of a long-term solution instead of a short-term solution."
Shopify Plus Migrations
Ready to migrate to Shopify Plus for enterprise-level growth and performance?
We specialize in seamless platform migrations to Shopify Plus, helping businesses unlock advanced features like unlimited bandwidth, dedicated support, and powerful B2B capabilities. Our proven migration process protects your SEO rankings while enhancing site performance.
As certified Shopify Plus Partners, we've successfully migrated complex enterprise sites from Magento, BigCommerce, WooCommerce, and custom platforms. Every migration includes advanced functionality setup, data preservation, and comprehensive testing to ensure a smooth transition.
"Their experience with migration is something not all agencies have. A lot of agencies can do all sorts of development work, but e-commerce has a lot of nuances that are important to understand. They are skilled in what they do and we have a great rapport with Mark."
Shopify Plus Design & Optimization
Looking to maximize conversions and leverage advanced Shopify Plus features in your design?
Our Shopify Plus designers create conversion-focused experiences that combine stunning visuals with enterprise functionality. We'll redesign your site to showcase advanced features like customer-specific pricing, wholesale portals, and streamlined B2B ordering processes.
This comprehensive redesign process is perfect for businesses ready to unlock Shopify Plus's full potential, delivering a professional design that drives results while maintaining budget efficiency compared to full custom development.
"Thanks to Netalico, our conversion rate increased significantly. When we started working with them, our conversion rate was around 1.75%, and we now have a 2.4% conversion rate, which is great. Moreover, Netalico did a really good job at implementing helpful features on our site. Among the most helpful improvements were a new recommendation engine, a wholesale ordering platform, and more compelling product description pages."
Ongoing Shopify Plus Optimization
Want to continuously improve your Shopify Plus store's performance and functionality?
Smart businesses know that gradual, data-driven improvements often deliver better ROI than major overhauls. Our ongoing optimization approach helps you systematically enhance conversion rates, site speed, and user experience based on real performance data.
We prioritize improvements that deliver measurable impact, from A/B testing new features to optimizing your Shopify Plus configurations for better performance. This approach provides clear analytics on what changes drive results while managing your investment wisely.
"Netalico Commerce has been doing maintenance and upgrades for our existing Magento website and customer portal to make our ordering process more efficient and solve its current issues. When they came in, we told them what our problems were and solved everything within a couple of months."
More Development Services
ADA Compliance
Is your site protected from ADA lawsuits? We can run scans to identify issues with compliance, and work through fixes. We recommend quarterly scans.
Core Web Vitals
We can run site speed and Core Web Vitals tests on your site to identify speed issues, and then work through fixes and improvements.
Technical SEO
Our SEO experts can offer technical advice beyond keywords and search terms to increase page rankings. This includes enhancing site speed and ensuring your code is clean.
App & Tool Partners
Enquiries Or Just To Say Hi!
We’d love to make your project come to life! Drop us a line.
Book An Intro Call
We can’t wait to hear from you and begin our collaboration. Let’s jump on a call to discuss what you need! Hopefully it’s around eCommerce work, but hey if you need to just chat about the adorable cat video you saw on Instagram, the general frustrations as a business owner, or the epic hiking trip you took the other weekend - we’re available for that too.